Fe999 Privacy Policy — Our Commitment to Protecting Your Information

Fe999 (referred to herein as "we" or "the platform") takes your privacy seriously. This Privacy Policy explains how we collect your personal information, the purposes for which it is used, and the measures we take to keep it secure.

By registering an account or using our services on fe999, you are deemed to have accepted this Privacy Policy. This policy Terms & Conditionssupplements. In the event of any conflict, the Terms and Conditions shall prevail.

This Privacy Policy applies to the fe999.pro website and all associated services. It is effective for users accessing our services from Bangladesh. We may update this policy from time to time — the date of the latest update will be shown at the top of this page.

Fe999 collects two types of information — what you provide directly and what is collected automatically. Details are as follows:

We never store your full bank account number or card details. Secure third-party payment gateways are used for all payment processing.

Fe999 uses your information solely for legitimate, specified purposes. Your data is never used for our own commercial gain or for any unnecessary purpose. The primary purposes are:

• For account creation, management, and verification
• To process deposit and withdrawal transactions
• For KYC processing and identity verification
• For delivering gaming services and maintaining bet records
• To prevent fraud and money laundering
• For providing customer support
• To send bonuses, promotions, and offers (with your consent)
• To improve platform security and performance
• To comply with legal and regulatory obligations

Fe999 never sells your data to advertisers. If you no longer wish to receive promotional emails or SMS messages, you can opt out at any time through your account settings.

Fe999 keeps your personal information strictly confidential in accordance with this Privacy Policy. Your data is not shared with any third party except in the limited circumstances described below:

• Payment Processor: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process deposits and withdrawals
• KYC partner: Documents are shared with a licensed KYC provider for identity verification
• Legal authorities: Data is disclosed in compliance with legal obligations where required by court order or government investigation
• Game Provider: Limited data required to run games is shared with game developers
• IT service providers: Server, hosting, and security service providers — operating under strict confidentiality agreements

All third parties listed above are contractually bound to comply with our privacy standards. They are not permitted to use your data for their own purposes.

The fe999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions, ensuring security, and core platform functionality
• Functional Cookies: To remember your language preference, game settings, and layout preferences
• Analytics Cookies: Which pages are visited most often, to understand site performance — all data is collected anonymously
• Security Cookies: To detect suspicious activity and prevent fraud

You can disable cookies through your browser settings. However, disabling essential cookies may prevent login and payment services from functioning correctly.

Fe999 employs industry-leading technical and organizational measures to protect your data. Our security infrastructure is audited regularly by independent third parties.

• TLS 1.3 / SSL 256-bit encryption is used for all data transmissions
• Stored data is protected with AES-256 encryption
• Passwords stored in the database are protected with bcrypt hashing — even we cannot read them directly
• Two-Factor Authentication (2FA) is available
• Automatic alerts are sent for suspicious logins or activity
• Server access is restricted and regularly audited
• The security team is active 24/7

As a fe999 user, you have a number of rights regarding your own data. We respect these rights and act on them as promptly as possible.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days. In some cases, legal or regulatory constraints may prevent us from fulfilling a request — if so, we will explain why.

Fe999's services are intended exclusively for users aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at the time of registration
• Age verification documents may be requested as part of the KYC process
• If any minor's data is found to have been collected, the account is immediately closed and the data is deleted
• Parents or guardians with concerns are welcome to contact support

The fe999 platform integrates certain third-party services, such as payment gateways and game providers. These third parties may have their own privacy policies that are outside our control.

• During payment processing, you may be connected directly to the payment gateway's servers
• When a game loads, content is served from the game provider's servers
• Fe999 is not responsible for the data collection or use practices of these third parties
• Third-party privacy policies can be found on their respective websites

We work only with trusted, licensed partners and regularly assess their privacy practices.

Fe999 retains your data only for as long as necessary. Information that is no longer needed is securely deleted after the applicable retention period.

• Account information: In full while the account is active, and up to 5 years after closure (legal obligation)
• Transaction Records: Up to 7 years in accordance with financial regulatory requirements
• KYC documents: Up to 5 years after account closure
• Support Conversations: Up to 3 years
• Log Files: Up to 12 months
• Marketing Information: Removed immediately upon opt-out

Once the retention period expires, data is permanently deleted or anonymized using secure methods.

Fe999 may update this Privacy Policy from time to time. Changes may be prompted by new service launches, legal updates, or security improvements.

• After any update, the revised date will be published on this page
• For major changes, a notification will be sent to your registered phone number or email
• Continued use of the service after any changes will be considered acceptance of the updated policy
• If you object to any policy changes, please contact support before closing your account

We recommend that you visit this page periodically and take note of the last updated date.

For any privacy-related questions, requests, or complaints, please contact fe999's data protection team. We take every request seriously and aim to respond promptly.

• Email: [email protected]
• Live Chat: Chat button at the bottom-right corner of the website
• Response Time: Usually within 24–72 hours
• Privacy Requests: Resolved within 30 business days

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority. fe999 is committed to full transparency and accountability.